The Virtual Meeting Coach

Standing in line at the market this morning, waiting to pay for my milk and muffins, I couldn’t help laughing out loud at the tabloid and magazine headlines promising fifty ways I could lose the body I’ve created with my choices over the last 6 weeks of holiday parties.

* 10 Best Weight-Loss Pills
* Strip Off 25 Lbs in Just 20 Days
* Drop 4 Dress Sizes Before Valentines!
* Revitalize Yourself for the New Year – in 1 Short Week
* 5 Exercises, 10 Minutes, 15 Days to Washboard Abs

You know this stuff! Maybe you still believe one of these will work…I don’t.

I’m old enough – and 2009 was tough enough – for me to skip pretending that one more quick recovery scheme will deliver anything but disappointment when it comes to my health. Or health care reform ;-(.

A Trustable Resource For Your 2010 Care-For-My-Health Plan
On the other hand, I am so excited about a live, online telehealth resource called EMindful that I want to open 2010 with the interview I did recently with the visionary founder and CEO of Emindful.com, Kelley McCabe, and her web class producer, David Lessak.

The interview runs about 35 minutes and it explores Kelley’s invention of Emindful and some of the ways she and David are using virtual meeting technologies to deliver a variety of telehealth services – including mindfulness training and live yoga classes.

(A MILLION THANKS! shout-out to my friend and partner-in-virtual-meeting-adventure-games, Tom Carroll, of EvolutionaryLearning.com, for his help recording this conversation with Kelly and David and helping me get it posted!)

WHAT A DELIGHTFUL IDEA! USING YOUR COMPUTER TO DO YOGA!
Among the handful of high-quality telehealth resources offered at EMindful, the one that impresses me most is the live online yoga classes with Kirpalu-trained yoga instructors.

Here’s a little screencast that shows briefly what an Emindful yoga class looks like.

While you may never have considered using your computer to do yoga, having the opportunity to work with a live, online instructor offers many benefits – distinct from using VHS or DVD recordings of yoga routines. Just off the top of my head, here are five:

1. You can develop a relationship with a live instructor who varies your daily practice – instead of leaving you repeating the same few postures over and over on a tape.
2. Both before and after class, your live instructor is available to answer individual questions about specific challenges you’re facing in your practice.
3. You can practice anywhere you can get online, using a desktop or laptop computer.
4. If you can’t attend a live session, you can access the class archive at a later time in the day to do the class when it’s most convenient for you.
5. If you don’t live within walking distance of a high-quality yoga studio, you can walk-your-talk about lowering your carbon footprint by not driving all over town for a one-hour daily class.

Access and Convenience
Despite the phenomenal growth of yoga and other Eastern health practices across the US, substantial chunks of the population still lack access to well-trained instructors. Not just in rural areas. Access issues abound in traffic-jammed urban areas, too. Some groups that could benefit from Emindful’s yoga workshops and classes include:

1. People whose jobs require them to travel so much that they can’t attend local classes at regular times and build up a steady relationship with a knowledgeable teacher.
2. Mothers who are temporarily home-bound caring for young children.
3. Aging Baby Boomers – or other caregivers – who are providing care for seniors and can’t leave them unattended for long.
4. People with transportation issues that prevent them from getting to regular local classes.

If you’re in one of these groups – or you know people who are – and you’d like for yoga to play a bigger role in your 2010 Care-For-My-Health Plan, I hope you’ll check out Emindful this week and take Kelly and David up on one of their special offers.

Emindful is certainly stretching the limits (sic) of what can be accomplished with virtual meeting technology – and that’s exciting! I’m wishing Kelley and David great luck in 2010 will be keeping an eye out for new offerings from them in the fast-moving connected health and telehealth markets.

What else can people do in virtual meeting rooms? We’re only beginning to scratch the surface, aren’t we? What a decade this is going to be!

A Report From the Field

This fall, I piloted a 4-week, face-to-face, hands-on Cloud Computing course for seniors and aging Baby Boomers who aren’t yet ready to call ourselves “Seniors”

I call the course, “Up, Up and Away,” and I promise to take people who are frustrated with their desktop computing experiences from hair-pulling to happy smiles and thicker wallets in just four weeks using a cheap mobile computer and Cloud apps. The first folks who signed up were my neighbors in the Mountain Meadows Community in Ashland, Oregon. In four weeks, participants made faster strides than even I had anticipated!

I took their performance as affirmation of three things:

1) The course design is sound and provides a useful scaffold for people who want to create a whole new relationship to computing to do so in just 4 weeks
2) Seniors can and do learn new tricks a whole lot faster than people might give them credit for
3) Mobile computers and Web 2.0 Cloud apps are going to change all of our lives – not just the lives of young people!

The photos above were made on Friday the 13th when a big crowd turned out for the Mountain Meadows‘ November “Friday Forum” to hear me talk about the way I look at new opportunities for seniors who willing to invest in cheap laptops or netbooks and learn to use free Cloud apps. New online ways to engage in lifetime learning, telehealth options, telemedicine options, meaningful online community participation, inexpensive (or free) connection to family members and other caregivers – wherever they are! And so much more… My deepest thanks to Cindy Earle and Hunter Hill for the photos!

I’m just crazy about my neighbors at Mountain Meadows! They’re all so smart! And they’ve moved into this community to manage their lives in new ways while they “Age in Place.” Coming to live among them has been a life-changing experience for me, personally. As a group, they’re deeply committed both to their own lifetime learning and to maintaining healthy, active relationships with the people they care about – here and across the globe! So, over the next 6 months or more, I’m going to be taking groups of 12 of them “up in the Cloud,” using “Up, Up and Away” as the vehicle. If the first group’s success was any indication of what’s to come for Mountain Meadows, this community will soon be setting a national standard for active, senior communities using the internet, social media, and virtual meeting technologies to optimize resources for “Aging in Place.”

I’m excited about “Up, Up and Away!”! And I’m looking for opportunities to offer it locally while I also finish a train-the-trainer program so that people who would like to can offer it in your areas.

I very much want to share my introductory talk, “Computer Frustrate Me – Why Should I Care About Them?” with churches, clubs, professional groups and at professional conferences several times a month during December, January and February and on into 2010. But I don’t know how to do this without investing lots of time or money on marketing.

Got any ideas?

I signed another online petition today. Ho-hum.

So what’s new?

Well, this petition encourages Congress to expand support for telemedicine – a topic that’s pretty darned important to me – and a lot of other people – from 3 different perspectives.

1. From the first perspective, I have a chronic illness, Type 2 diabetes. And it’s not going to go away. I do all I can to manage it with diet and exercise and it’s still progressing. Not fast. But, caring for myself – since my insurer has excluded almost all my meds, supplies, and doctor care – is slowly but surely bankrupting me. So, any way I can contain the costs to get the appropriate, competent care I’m going to need for the rest of my life sounds good to me. And telehealth initiatives would do that.

2. From the second, I live in a relatively rural area now where access to medical care requires relatively long drives and long waits because there’s a shortage of doctors in relation to the number of folks who live here. Telehealth initiatives would help with this, too, providing access to specialists without the need for so much travel.

3. From the third perspective, I’m “The Virtual Meeting Coach,” and I KNOW that with the right training and dependable broadband internet access, it’s 100% possible for people to meet with each other – without being co-located – and get as good or better results than they can  meeting face-to-face.

In no way am I advocating that any of us gets rid of our primary docs or that insurers fleece us further by pushing delicate diagnostic processes into virtual meeting rooms. But I do believe that both doctors and patients can benefit tremendously from meeting more often – and less expensively – using virtual meeting technologies to address hundreds of health conditions and long term care.

(This is why I’ve offered to build the Cloud Computing skills of my neighbors at Mountain Meadows, for starters. In this rural part of southern Oregon, there’s a shortage of doctors and skilled caregivers and my neighbors need to be comfortable using computers to extend their networks of care -  including having online conversations with specialists and distant family members!)

I’ve been complaining for three years now about how insane it is for me to repeat this routine four times a year: I drive 40 miles round trip to get a blood draw. Then, 10 days later, drive another 40 miles round trip, wait for 20 minutes in a waiting room, and then sit down for 15 minutes with my doc while she reads the computer printout on the blood work to me. The costs in wasted time, fuel, and dollars are ridiculous. It insults my human intelligence and my doctor’s, too! It would be common sense for me to get a local blood draw, have the tests processed and sent to my doc electronically, and then meet with her in a virtual meeting room to go over the results with her instead.

But that would mean we’d be venturing into the “experimental” arena of telemedicine! Oh no, Mr. Bill!

Oh yes, Mr. Bill!! I’m excited about the petition I signed today at Telehealth4us.com because the group there is a web-based coalition focused on getting health leaders to make maximum advantage of telehealth for improving Americans’ health.

As they report:

“After 50 years of demonstrations and research and over 10,000 studies published on the impact of telehealth, there is widespread agreement on its ability to save lives and money  while increasing access to care. Patients like it, it improves care and it expands access. Moreover, it can reduce costs.”

Among the bigger benefits of telehealth/telemedicine are better management of chronic diseases, better sharing of health specialists, fewer hospital stays and re-admittances, and reduced patient and provider travel times.

Studies indicate that the use of telemedicine for monitoring of chronic care patients or allowing specialists to provide care to patients over a large region have resulted in significantly improved quality of care.

And consumers want it. Patient satisfaction with the use of telemedicine to access care and the use of telecommunications technologies to connect with specialists and other health care providers to meet unmet health needs is consistently high.

Estimates of annual net cost savings to Medicare resulting in the widespread adoption of telemedicine services range from $2 billion to over $4 billion per year, according to various studies, including the Arthur D Little report, “Can Telecommunications Help Solve America’s Health Care problems?” and “Outcomes of an Integrated Telehealth Network Demonstration Project,” published as far back as 2003 in Telemedicine Journal and e-Health.

So, what’s the hold up?

Good question. And everyone’s got a little different answer.

Over the next several weeks I’m going to be interviewing  a variety of interesting people who are involved with the design and delivery of different telemedicine initiatives. I’ll be sharing clips from the conversations here and offering a set of the complete interviews for sale.

So stay tuned.

It’s clear to me that telemedicine can have a widespread and transforming impact on the cost, quality, delivery, and health outcomes for all people.

And frankly, given the demographic I’m part of (we aging Baby Boomers are going to break the bank with our healthcare), I can’t think of a better application of virtual meeting technologies than preventative health education and telemedicine.

Have you already had experiences with telemedicine – as a doc? As a patient? I’d love to talk with you about them…

Leave a comment below and I’ll get right back to you.

Regular readers of this blog know I’m not a thirty-something. In fact, I’m almost sixty-something, an ABB (aging Baby Boomer) who’s been online teaching and learning with people around the globe since before we had graphic browsers. A hundred thousand hours of typing and mousing have earned me the arthritis showing up in my hands…

What you may not know is that this spring I moved the World Headquarters for “The Virtual Meeting Coach” to Mountain Meadows, an active senior community in beautiful Ashland, Oregon. The move was not planned, and I’m not retired. But coming to Mountain Meadows has turned out to be just as powerful a next step for me as it was for my neighbors who planned their retirement here.

I’m surrounded by beauty and some of the smartest people living in the Rogue Valley, ages 55 to 104. Some are retired. Some continue working. All of us enjoy meals in our fabulous clubhouse, the warmth and companionship of our community garden, an onsite fitness center, and the comfort and stimulation of each others’ humor, curiosity, and lifetimes of experience. I’ve been telling friends I fell through the looking glass into a world I never imagined could be so much fun.

Within the first week of my arrival, I hooked up with the computer users group, shepherded by Chris Menefee, a brilliant, generous retired librarian and active senior technology advocate. Chris had been leading the group’s exploration of social networking sites and begun working with Ning to setup a private site for Mountain Meadows residents. With a little more coaching from me from the wings, Chris launched the network within the month and residents began signing up for it by the dozens. At the same time, I started offering some informal group computer coaching for residents having trouble using their computers.

Like flowers just waiting for water, one resident after another has raised their heads – and their hands – asking for help crossing over the great “digital divide” into the 21st century. Bob Griffin, chairman of the activities and events committee of the Mountain Meadows Owners’ Association authorized my “cloud computing initiative” for interested residents. And, beginning in September, it’s our shared hope that over the coming year, we will grow a garden of elders who  feel confident and comfortable computing anytime and from anywhere they can get on a WI-FI connection.

I’m calling the first step of this cloud computing initiative, “Up, Up and Away: Elders Everywhere and Especially Online!” Participants who don’t already have a laptop or netbook have been shopping for them this summer so they can take advantage of all the FREE Web2.0 apps available in the cloud and the clubhouse Wi-Fi internet connection I’ll be using for their classes. Championed by the intrepid online shopper, Annette Pirie, dozens of Mountain Meadows residents have been shopping – both locally and online – collecting stats, features, and best prices for netbooks and cheap laptops, and sharing their research with each other in the community Ning. I’m so proud of them all I can’t quit grinning!

I promised folks I would put my own arthritic fingers on as many netbooks as I could find during a recent business trip to San Francisco and post my research and my recommendations into the Ning before September 1st.  As I started writing up my notes this weekend, it dawned on me it made good sense to share my experiences here, too. (Duh!)

So, tomorrow’s post will feature my brief notes and recommendations for currently available netbooks that I expect will perform well for Seniors and ABBs (Aging Baby Boomers who don’t yet want to call themselves “Seniors”) who are seeking an easy, cheap route to cloud computing.

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Just watched a SelfGrowth.com live-streaming TV show and I have to say I’m impressed with the courage and creativity of David Riklan!

David is the CEO and rabid advocate for his website which aggregates the work of thousands of self-help teachers and authors. SelfGrowth.com has an enviable traffic flow and I’m predicting that David’s latest experiment using UStream’s live feed plus Twitter is going to ramp up his traffic even further!

The stage setup for the show had David behind his desk with a speaker-phone co-host whose presence was made “visible” by having the phone displayed prominently, upstage, on David’s desk. David introduced one of his staff members, the onsite “Twitter manager,” who mostly remained off-stage tracking participants’ live tweets, but made an appearance every so often behind the desk with David, too. Other staff members made personal appearances – sitting next to David behind the desk – throughout the show, as well. The team seemed to have someone juggling the IM/chat window on UStream, too, although I couldn’t get it to take my input.

David collected some questions ahead of the show, using an online form he circulated to his list. He answered some viewers’ questions live and punted some to his telephone co-host to answer throughout the show.

He used a very smart giveaway strategy, encouraging real-time Twitter participation (now incorporated into UStream as the “social stream”). Asking participants to tweet a “commercial” message for him made them eligible for a live drawing of a multi-piece CD/DVD set he showed. The commercial feel of that strategy felt more than a little tacky to me, but it certainly demonstrated an interesting way to incentivize others to broadcast your message  on Twitter if that’s something you want to do with Twitter.

The experience reminded me at lot of the early days of Access TV. And, of course, the value of Access TV shows always hinges on the creativity and mindfulness of the show host. David has been developing his community for quite awhile and he’s a pretty fair show host. I look forward to seeing where else he takes this approach…

Interesting experiment! Is this Access TV on the internet… or a new kind of Virtual Meeting?

Did you attend? If so, I’m curious to hear your thoughts about the experience. Did you feel like you were in a virtual meeting with David…or was this a second-tier version of the new ABC Nightline Format (that includes Twitter participation)? What do YOU think?

Still working out the kinks with Blip.tv and embedding the show here in the blog. Sorry for any confusion this last week!

This is episode 2 of 4 conversations I’ll be having with Matt Sweet and Rene Fabre, two wild and crazy guys who work for Ticor Title Company up here in the Pacific NW.

Our conversation this time focuses on the seriously important topic of online reputation management and how we can all help make Google smarter and smarter about us and our businesses so that Google can make it easier and easier for the people who need us to FIND us online. Matt and Rene are helping Realtors make sense of how they can optimize their social media participation so that “search-savvy” home buyers can find them easily when they need them.

You don’t have to be a Realtor to make great use of the tips and tricks these guys are sharing. Any independent business person needs to know how to do these things now. So, listen up!

We had this conversation in a vYew room again and we’re all hoping the graphics help make the things we talking about clearer for you. This is an experimental format for all of us and we’d love to hear your thoughts about how it works.

Take a look/listen and let us know what you think.

I need advice from my posse – and I need it right away!

I’ve been asked to speak to a group of college profs in about 10 days. They want to hear about no more than FIVE emerging technologies that support online learning.

This is a wonderful opportunity to make an impact on the hearts and minds of people who can make a real difference in the ways their students interact with them online.

The trouble is, we all know there are hundreds of Web 2.0 tools that support online learning. Dozens are truly mind-changing!

I need some serious help deciding which five to talk to them about.

So, would you be so kind as to take five minutes of your time and add your faves -and what makes them your faves – to the Comments here?

Think of it as a contribution to me and also to the next five years of learners coming through Southern Oregon University. That’s a BIG contribution!

If you’ll be kind enough to do this, and include your email address, I will send you a FREE COPY of my most recent e-book, “The Coach’s Short List.”

“The Coach’s Short List” outlines a half-dozen things you need to think about before you plan your virtual meetings. It also provides templates for organizing your thinking and running your meetings. You can read more about the book here.

It’s a $12.97 value for five minutes of your time. If that’s a fair exchange to you, I’ll consider it fair for me, too.

I really need help narrowing the field down to just five technologies to talk about. You can enter your comments below.

And thanks a million for being a live, contributing member of my learning posse!

We have it in our power to begin the world over again.
- Thomas Paine, Common Sense, 1776