It’s storytime, friends. I’ve slowed down a bit this summer and as I begin gearing back up for the Fall, I’ve got a little story to share. If you’ve got a few minutes, please grab a cool drink…

Last weekend my dear friend, Diana Fairbanks, helped me gather up and move a bunch of things I’ve been storing at another friend’s property since I moved from Austin to Ashland almost four years ago. It was hot, heavy, dirty work in 105 degree heat and we were filthy, thirsty, and bone-tired when we got back to my place late in the afternoon with a car, a truck and a trailer piled high with stuff.

Fortunately, two cheerful, strong-backed, willing-to-work high school boys, Austin Huerta and Nick Geiger, were waiting to help us unload everything and fit it – somehow – into two small storage spaces under the building where I live.

As we began unloading, Austin and Nick noticed the flat file drawers stacked in the back of my car and asked me about being an artist. This opened a conversation about how much the boys loved Tetris and making art but hated geometry. We bonded immediately – across three generations – and the conversation about art and geometry kept us all from worrying too hard about the decision-making and stacking work as we hoisted stuff out of the vehicles and started tucking it into two pretty tight spaces.

As Austin quickly and skillfully transferred containers of different shapes and sizes from one place to another, he talked about how much he loved playing Tetris – and how irrelevant the kinds of problems he was being asked to solve in geometry seemed to him. And, as Nick helped Austin shoulder the heavy stuff, he chimed in about how much he loved drawing – but how painful geometry was for him because the formulas just made no sense to him.

As the boys demonstrated, moment by moment, how much geometry they had clearly mastered, I told them how happy I was that two smart young guys were having so much trouble with the damn theorems and postulates because I’ve been an artist my entire life and geometry was the only class I ever got a “D” in.

We agreed that theorems, axioms, postulates and corollarys weren’t the only way to work with shapes and that making art – and moving stuff around in space – were much better routes for people like us. Before we knew it, the work was done and we were high-fiving with a cheer for “Screw the postulates!” I thanked them for their cheerful company and quick creative thinking and we took off to get drinks and clean up. Despite the hard work and the heat, morale was high all around. What a day!

So, what’s this got to do with virtual meetings?

Well, three days later, as I’m recovering, I’m starting to wonder how I’m going to integrate everything into my life and my work now that all my stuff’s back under one roof. It’s a big deal to have all my books, tools, and supplies in one place four years after moving across the country! I went downstairs to survey the storage spaces and smiled immediately remembering the way the cheerful conversation with the boys lifted everyone’s morale.

And I’m also realizing that maybe it’s not quite true that theorems and postulates don’t work for me when I’m designing new solutions.

What might be truer is that, when I’m working as a coach, I’m always working with some theorem, axiom or postulate, assembling new corollaries, and searching for neat, provable little “systems” I can share with clients. Especially now that I’m helping coaches and consultants transition their face-to-face services into virtual meeting rooms.

But the thing is, instead of working with precise lines, protractors, and little letter-and-number-labels, I use words and phrases, together with photographs and video and cartoons and sometimes even little interactive games. There’s still a lot of rigor in the work and the systems have to “prove out” — or they’re not useful to anyone. And I notice that’s a liberating insight…

Advanced Coaching for Virtual Meeting Mastery

Throughout the Spring Session of the Madhatters Tea Party Group Coaching Program, Tom Carroll and I debriefed the Hatters about their action-learning experiences and I posted the videos here in the Virtual Meeting Coach blog. In those video interviews – and the written posts – Tom and I were actually fishing for axioms to share with the whole Virtual Meeting Camp.

But there was little time for me to reflect on my own learning, as the program director. So, I decided to chill a bit during the first part of the summer, have some fun turning 60, and take time to mull over the feedback the Hatters and Partiers shared so generously at the close of the session before attempting to design any followup coaching programs.

As August 1st looms on the horizon, I’m starting to dream again about some fast, fun, effective ways I could meet clients’ requests for advanced coaching this Fall. And, as I reflect on the geometry conversation, I’m realizing that the Virtual Tea Party Group actually handed me some powerful axioms in their post-session feedback surveys.

From both sides of the action-learning experience, Madhatter Hostesses and Virtual Tea Partiers agreed they want more

1. Learning community – to help them sustain morale while they take the time necessary to develop consistent virtual meeting skills
2. Real-time feedback – so they can design and deliver superior services – at a distance
3. Resources and support – for building excellent project team(s) that can help each other migrate successfully from 3D rooms to virtual meeting rooms
4. Practice – being exactly who they are in virtual relationships

And, as I’ve been reflecting on my own experience, it’s clear to me that running successful service businesses – businesses that deliver both face-to-face and virtual services – depends on our successful application of a couple of crucial corollaries as we design new service products.

I wish I could take credit for authoring all these – but this is actually an Oreo. I can only claim credit for the creamy center. The top and bottom cookies come from leaders at Pixar Studios.

(1) For imagination-based companies to succeed in the long run, making money can’t be the focus.
- Steve Jobs (CEO, Pixar Studios)

(2) Morale is the life-blood of imagination and without trust and respect, morale fails. Without exception.
- Meri Aaron Walker (co-author, “Teamwork is an Individual Skill“)

(3) With low morale, for every $1 your spend, you get $.25 value. With high morale, for every $1 you spend, you get $3 in value.
- Brad Bird (Director/Screenwriter, Pixar Studios)

I know, I know…

I can hear some of you muttering… “Tell me again, Meri, what’s all this GEOMETRY and OREO stuff got to do with me getting the results I need in this tough economy using virtual meetings?”

Hey, it’s summertime. And I just slid over the falls into my sixth decade… Rambling a little is just part of the territory.

What all this has to do with YOU, YOUR BUSINESS, and YOUR VIRTUAL MEETING MASTERY is this:

If you aren’t literally living and working within easy walking distance of all your coworkers, clients, and suppliers… (Not “A”)

… and if you are a service company that isn’t growing your profits fast enough to keep pace with this persistently volatile economy… (Not “B”)

… and if what you actually sell your clients, suppliers, and coworkers is your attention, intelligence and help applying new strategies to improve other people’s productivity and profits… (PLU$)

Then…

… taking time to learn to use interactive virtual meetings in ways that build trust and respect and sustain morale around you would be a great investment to make in yourself this year. (C)

So, are you needing

• a smart learning community,
• honest real-time feedback,
• proven resources and support for making your migration into virtual meetings, and
• a place to do real-world practice FREE tools with live, supportive audiences?

(c) 2010 Sara Harford, “How Far Down Is the Bottom?”

For me, one of the most enjoyable parts of this session of the Madhatters Tea Party Group Coaching Programs has been the participation of two different Interplay leaders as Madhatters, along with a crew of at least eight Interplay-trained Virtual Tea Partiers.

The Madhatters Virtual Tea Parties began with Gretchen Wegner leading and then, this week, we wound up the 6-week-program with the founder of Interplay, Cynthia Winton-Henry, leading the closing party.

Cynthia’s Virtual Tea Party explored the subject of “meeting” in virtual meetings, providing participants with a variety of opportunities to experience and reflect on what Cynthia calls “body wisdom.” She used slides, whiteboard participation, text chat, video cam, and music broadcast through the teleconferencing system to elicit and contain participants’ responses to images, sound, words, and both recorded and live video. It was an ambitious and thoroughly enjoyable first effort from a master of face-to-face whole body interaction.

In this rowdy debriefing conversation following the final session of the Spring Virtual Meeting Camp, Cynthia and Tom Carroll (of EvolutionaryLearning.com) and I explore some of the issues that come up when human beings try to squeeze ourselves into virtual meeting rooms. It’s hard for all of us – especially in the beginning of our transition into virtual meetings – not to allow the tools to worsen the mind/body/spirit split that western education systems trained into us.

However, as Cynthia’s party demonstrated, it’s not at all necessary for virtual meetings to make this split worse! In fact, as both Gretchen Wegner’s and Cynthia’s parties aptly demonstrated, when the meeting host/ess makes embodied presence one of the chief objectives of a virtual meeting, participatory strategies can actually create some unique bridging where bodies, minds and spirits experience joining in real-time at great physical distance from one another. And, the research shows more and more that when multi-level connections are made or refreshed – at a distance – people experience a renewed sense of commitment to and responsibility for projects and teams they’ve signed onto.

This is exciting stuff to me!  I look forward to hosting some guest posts very shortly from Cynthia, Gretchen, and others from the global Interplay community. They have much to share with all of us who aspire to effective use of online meetings, web conferencing, and even 3D meeting technologies!

PLEASE NOTE: Because Cynthia is such a wild-and-crazy woman, she moves around quite a bit as she speaks. So, be prepared: as you watch this vid, you will experience a less-than-fully-detailed representation of her face at various times during the recording. Personally, I love the way the video alternates between a recognizable image of Cynthia and a kind of nutty pixel-headed avatar image. Very Madhatter-ish!

Everything Sir Ken says in this TED Talk, from February 2010, is just as true about adult learning as it is about our children’s education. And my commitment to this perspective about “informal” learning is central to the program design for the Madhatters Tea Party Group Coaching programs.

If we are to resurrect our local, national and global economies, we’re going to have to resurrect our spirits first. Starting with the spirits of adults! And the resurrection of spirits depends on organic processes, not pre-packaged “scalable solutions.”

Early in the talk, Sir Ken says, “Changing education is about challenging what we take for granted, challenging the tyranny of common sense…. And it’s very hard to know what you take for granted – because you take it for granted…”

Then, delightful, dry Britt that he is, Robinson quotes Lincoln:

‘The dogmas of the quiet past are inadequate to the stormy present. The occasion is piled high with difficulty and we must rise with it. We must disenthrall ourselves and then we will save our country.’ – Abraham Lincoln

Robinson went on to say so many funny and profound things. I captured just a few in text as I listened:

” The idea we are enthralled to in education – the idea that life or learning is or should be linear – is simply false. Every TED speaker has, either implicitly or explicitly, told us this for the last five years!

“Life is organic. We create our lives organically in response to things that happen to us. This is what is true. Yet, we have built our educational systems on a fast-food model where everything is standardized. And that model – as Jamie Olivers’ Food Revolution has been telling us – is depleting our spirits as badly as it is impoverishing our bodies.

“We have to change metaphors – from a manufacturing model based on linearity, and conformity, and batching people – to a model that is based more on principles of agriculture. We simply have to recognize that human flourishing is not a mechanical process, it is an organic process.

“We cannot predict learning outcomes. All we can do – like a farmer does – is create the conditions under which human beings can begin to flourish.

“So when we look at transforming education, it’s a process of customizing and personalizing services for people you are actually teaching. Doing this is the key to the future.

“The reformation of education isn’t about ‘scaling a new solution.’ It’s about creating a new movement in education where people create their own solutions with external support based on a personalized curriculum.”

Amen, Sir Ken Robinson!! Amen!! Bravo, bravo, bravo!!

And bravo to the Spring, 2010, cohort of Madhatters and Virtual Tea Partiers! Your willingness to use virtual meeting rooms, video conferencing, Web 2.0 tools and innovative teleconferencing tools to learn together – online, organically, and grounded in your precious and personal passions and dreams – makes my life worth living. As a coach, as a trainer, as a consultant.

As a “teacher.”

I would like nothing better than to be able to use that word, “teacher,” again without thinking of a hapless supervisor on some horrid assembly line like the one Chaplain depicted so masterfully in “Modern Times” – now close to 80 years ago… Can’t we please wake up from the industrial /mechanical trance? The alarm’s ringing loud in the Gulf of Mexico!

On a dark winter evening back in January, a group of Rogue Valley women business owners gathered in the living room of a “Prosperity Web” member’s home to hear “The Virtual Meeting Coach” talk about virtual meetings.

As I finished my presentation, gathered up my notes, and returned to my seat, I glanced around the room, taking in the looks on people’s faces. They were at once excited and wistful. My presentation had told and shown them things about virtual meetings that these women had never considered. At least not in relation to their small businesses and business processes.

I could see one here, one there, reflecting on the possibilities – and the realities – of time and financial commitments they would need to make to take advantage of my coaching services. And I could see that despite their considerable interest, most of them thought the time and money involved were going to be too big a stretch this year. Or longer.

Like so many small business people across the nation still hanging on by our fingernails during this economic downturn, these women had been nixing every “non-essential” expenditure for at least the last 18 months. And transitioning even one service product from face-to-face delivery to a virtual meeting format wasn’t on their list of “things-I-have-to-do-now.”

My eyes fell on Carolyn Shaffer, an experienced hypnotherapist, coach, and author of a terrific book on community building I had read a decade before when I was living in Austin, Texas. I could see that Carolyn was really pondering the possibilities of expanding her reach beyond our local market. But I could also see her wistfully beginning to dismiss any thoughts that she could do more than just buy a copy of “The Coach’s Short List.” She didn’t think she could afford the time or money for my high-end coaching program.

As I took in the look on Carolyn’s face, a voice in my head said, quite clearly, “Meri, come on! There’s got to be a faster, less expensive way to help Carolyn – and other women like her – take advantage of virtual meetings. They can’t afford what you’re offering and they need help now – not two or three years from now.”

So, I went home that evening, continued ruminating on what I’d heard in the privacy of my mind, and fell asleep wishing I could be of better service to Carolyn and other women business owners. When I woke the next morning, I bolted upright in the bed, grabbed paper and pen, and started scribbling down what I’d seen in a dream. In my sleep, I had completely redesigned my high-end coaching program! As I began writing and drawing little diagrams before I forgot them, I heard the same voice from the night before say, “Now, that’s more like it! Get this down on paper. And make it so – now!”

It’s important to say that I don’t often hear voices ;^). I’m just a regular middle-aged woman who’s always been a little wacky, but I’m not someone who hears a lot of voices. So, the voice was a little distracting. But not enough to keep me from continuing to capture the plan… and…

Long story short, the next thing you know, The Madhatters Tea Party Group Coaching Programs took shape and 5 Madhatters signed up and brought their friends, fans, and followers into the Virtual Meeting Camp and… Today’s post here in The Virtual Meeting Coach Blog features a debriefing conversation after last Monday’s Virtual Tea Party. Participants are Tom Carroll, of Evolutionary Learning, me, and Carolyn Shaffer, hypnotherapist, author, coach, teleseminar leader and blogger at The WhyWorryGuide.

It’s close to the end of May, the first cohort is 9 weeks into the Madhatters Group Coaching Programs, and Carolyn is deep into the process of transitioning some of her coaching services from telephone and teleseminar work into fully interactive multimedia virtual meetings!

Please take a listen as we discuss some of the challenges and successes Carolyn encountered this week as she hosted her Virtual Tea Party.

I’m so proud of Carolyn I can hardly stand it! I’m also really pleased with the way the Madhatters Group Coaching Programs are working for the Madhatters and Virtual Tea Partiers. In my wildest dreams I wouldn’t have imagined the speed of the multi-level learning taking place in the parties or the kinds of synergies and synchronicities that are showing up throughout the sister programs.

Except wait a minute! That’s not true! It’s all part of a wild dream… that’s actually coming true…