The Virtual Meeting Coach

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Posts Tagged ‘telepresence’

Counselors, Coaches, Healers – See the Road Ahead? It’s Telepresence!

Friday, May 13th, 2011

It’s been a wild and wooly first few months of 2011 and I’ve been so busy over at my new blog, BeingSocial.Us, that I haven’t updated much here. My sincere apologies to anyone who hasn’t yet heard about the extension of my work to helping Baby Boomer and senior thought leaders use BOTH social media AND virtual meetings to connect with their people.  I hope you’ll join me over at BeingSocial.Us

And I’m blogging back here today because the news is so important: Microsoft’s purchase of our precious Skype this week for $8.5B is a big, big deal. On so many fronts.

It’s going to take awhile to see what’s going to happen to us 700 million registered users of Skype. But here are a few things to bear in mind:

When Skype was part of EBay, the company used to issue all kind of data about its growth but solid recent numbers have been harder to locate. A couple of things we do know:

  • At peak times, over 23 million users are logged into Skype.
  • Skype is available in 29 languages and is used in almost every country around the world.
  • 35 percent of Skype users utilize it for business purposes.

Skypejournal.com reports that Microsoft bought Skype because it pays for itself and has 180 million registered users actively video calling. That seems obvious.

It also makes sense because Microsoft seems like the most obvious player to offer the general public video chat at home, school and work using mobile phones tables, desktops, game consoles equipped with webcams (like the latest XBox units) and large screen televisions.

Microsoft stands well-prepared to build video chat into all sorts of applications – which only makes sense when everyone now wants to use all their senses to connect with others as we work, play and learn together – across the globe.

However, it’s my hunch that the Microsoft/Skype deal foretells  a much bigger game than this. A game I’ve been pointing to for the last five years, while feeling like John the Baptist crying in the wilderness.

The big game is moving counseling, coaching, and both traditional and alternative medicine into our living rooms quickly – and a lot more cheaply – than Cisco’s home-based telepresence system called Umi.

Today’s TeleMental Health Institute blog brings Microsoft’s acquisition of Skype into clearer focus for psychotherapists. I want to underscore everything Marlene had to say there. The fact that Microsoft was willing to spend a full $2B more to acquire Skype than either Google or Facebook was willing put on the table is waving the flag of big business, friends: the business of physical and mental healthcare.

Since way back in 2007, I’ve been urging counselors, coaches, health coaches, physicians, and alternative healers of all shapes and sizes to begin testing various virtual meeting tools and to start practicing your virtual meeting chops.

When Xbox consoles have webcams built it (which has been the case for at least the last six months) and Microsoft pays $8.5B to acquire Skype so they can “build Skype’s functionality into Microsoft apps and products” (as Microsoft announced it plans to do)… it’s maybe 12-18 months until it’s going to be possible for YOU to be meeting easily and cheaply with your clients- from your office to their living rooms.

So, if you’re not confident you can easily transition both

1) your crucial business processes and

2) your subtle healing skills

into virtual meeting rooms, now is the time to take a look at what it’s going to take for you to play the new game.

If you want some support for making the transition, you can start with my little ebook, “The Coach’s Short List,” or sign up for my 10-week FREE ecourse, “21-Ways to Build Trust and Respect Working With Others Online.”

I’m blogging several times a week over at BeingSocial.Us and I’m also happy to offer any reader of this blog a free, 30-minute consultation so I can hear more about your specific situation and explore the fit between your needs and my coaching programs. It would be my great delight to help mental health professionals of all kinds bring your services within easy reach of new clients.

How exciting! That $8.5B  purchase signals showtime’s just around the corner! And you’re going to be the show.

If you’re the kind of person who needs to SEE to BELIEVE, please take a look at this vid about Cisco’s Umi unit. And, take a very careful look at the comments beneath the vid there on YouTube. The comments tell the story behind Microsoft’s purchase. At least that’s my hunch. Wondering what you think…

Cisco Demos the Umi

First comment beneath this vid on YouTube as I pulled the link today: “I pay $43 a month for my internet service. I download Yahoo Messenger, with Video and voice chat, … with full FPS. hook up a HDMI or S-Video cord from my laptop to my TV, right click on my desktop, choose output to : TV, and in a matter of seconds, I see my desktop on the TV, “with the messenger Video Chat” and beats the $599 that you’d pay for this crap. even if I had the $600, “I Will NOT” buy this crap.” ~UserIsAnFBIAgent

And here’s a short vid showing how easy it is to use a Logitech TV Cam and Google TV:

Logitech TV Cam and Google TV

Get the picture?

What will you say and do when you step onto a Holodeck for your virtual meeting?

Tuesday, December 7th, 2010

Image from France Telecom Magic Telepresence Wall

There’s news coming out over the last month that technology can – and will – soon provide us with new ways to be present with one another ala Star Wars/Star Trek “holodecks” and “holograms.”

If your fondest wish for a virtual meeting experience is to being able to simulate people being physically present (telepresent) with one another, here are a couple of new stories you may find interesting:

http://bit.ly/dJgQW9

http://bit.ly/fAQ7Bd

Fueled by extensive market research, Citrix and Cisco are taking different paths towards providing telepresence capabilities to business, education and medical markets. And all of this is fascinating for those of us who find technology fascinating.

But the even more fascinating inquiry – for me, and maybe for you – is wondering how these new holographic capabilities are going to affect our business communication practices and meeting processes.

Telepresence tools – like all of man’s tools – create new possibilities, new environments for human behavior. In so doing, they also create new limitations, new frames of reference that circumscribe behavior. Automobiles, for example, have opened up a whole new “way” of being on the planet – and a whole new set of constraints and hazards, too.

My everyday business requires me to think about new ways I can help my clients take advantage of social media and real-time virtual meeting tools to save time and money – without sacrificing quality outcomes. And every day I run into walls of assumptions about how people can – and should – interact around information and shared tasks together. Face-to-face is hard enough. Then there are the challenges of working together at a distance. . Climbing over the walls of  assumptions  about “appropriate” interaction in collaborative activities can either liberate groups or tie them up in knots. To be candid, quite often it does both – at first.

So, as I’m reading today about new possibilities for telepresence, I’m both excited about potential new terrain and more curious than ever about the new constraints clients are certainly going to encounter as they move to take advantage of these tools.

It’s going to be fascinating helping human beings look through their assumptions about what someone’s “quasi” physical presence might actually contribute to achieving shared outcomes. And how it might impede that achievement, as well.

So many of us have a Star Trek boy- or girlself who has been longing to be able to “see” and “feel” the semi-physical presence of others in our meetings. There’s no reason to deny it – it’s going to be totally cool!

And, if you haven’t already looked ahead to how having semi-physical presence possibilities is going to affect your communication and collaboration, I invite you this week to consider what you’re going to say and do when you step onto a “holodeck.” How are you imagining you’ll be able to contribute more to a virtual meeting than you can contribute now using FREE web conferencing tools that are already available?

Besides starting out with “Wow! Isn’t this cool? I can hardly believe this is happening…” how will you use telepresence to accelerate the achievement of your meeting objectives? And how will you work around the limitations that “quasi” physical presence may bring to the creation – and sustenance – of shared meaning that groups of human beings require if they’re going to get things done together?

I’d love to hear your thoughts here below or over at Amplify. Take your pick.

How do you design virtual meetings to enable high-energy collaboration?

Wednesday, December 1st, 2010

I’m reading a number of new blogs lately and one, in particular,  really got me thinking this week.

You can read the whole post I’ve been chewing on here on Jeff Lowe’s blog at http://bit.ly/fqEiy8 .

In that post, Jeff’s thoughts are focused on planning for meetings in 3D immersive environments. But the issues he’s raising about the need to design the interactive space for collaboration are hardly limited to meetings in 3D environments. And, in particular, the list of questions Jeff poses for meeting designers seem to me to be crucial to the design of every virtual meeting in which your goal for the meeting is high-energy collaboration.

Granted, not all virtual meetings are focused on collaborative work.

But when you’re aiming for collaboration between people who aren’t in the same room (much less the same time zone), then creating a sense of shared presence is everything.  When we’re not able to be face-to-face with collaborators, the room, the meeting flow, and the visual, auditory, and kinesthetic elements and interactions need to work together seamlessly for human beings to achieve a sense of shared presence, shared meaning, and shared purpose.

I’ve clipped all of Jeff’s questions and raised a couple of additional points here on my Amplify blog. Please take a look and, if they stimulate you, too,  join in the conversation at Amplify – or right here below.

I’m always curious about what you’re thinking as you’re designing your virtual meetings… These seem like crucial questions to me.

Bringing the Whole Body/Mind into Virtual Meeting Rooms – The Madhatters Tea Party – Facilitator Review #2

Thursday, April 29th, 2010

The Madhatters Virtual Tea Party #2, was another wild ride for the Madhatters and their friends, fans, and followers. It was hosted by the inimitable Gretchen Wegner – Interplay leader, academic coach, blogger, and inventor of MuseCubes.

I admire Gretchen’s commitment to bringing the whole body/mind into even the most intellectual of human pursuits – like writing and other academic pursuits.

I also admire her commitment to keeping play at the front of the mind.

It’s been my personal experience that these two commitments yield work experiences that provide human beings with deep satisfaction – not just paychecks. And, when work enables human beings both to express the skills we have mastered and to experience our fathomless human creativity, then it becomes the highest expression of our humanity. While also producing something of value.

Gretchen’s Virtual Tea Party gave participants an opportunity to see, hear, and begin to imagine a whole new range of possibilities for using live, real-time virtual meeting rooms to faciliate whole body/mind interaction – at a distance. It was a fabulous first-time demonstration of Gretchen’s potential for adding authentic telepresence to her skill pack.

Here’s a recording of a video chat that Gretchen, Tom Carroll of EvolutionaryLearning.com, and I had Thursday, April 29th, as we debriefed our experiences and talked through some of the background issues Gretchen found herself dealing with during the party. We talked for a little over 28 minutes. As I did last week, I’m posting the recording here in the hope that it provides some additional value to participants in the 6-Week Virtual Meeting Camp - and to anyone else who’s lurking in the shadows, peeking through our Virtual Tea Party windows, listening for tips and tricks you can use to improve your virtual meetings.

As always, I welcome your comments below, anytime you’d like to contribute to this conversation…

Battling For the Living Room – Telepresence Options Coming From All Angles!

Friday, January 22nd, 2010

Skype_Home_Telepresence

Here’s a pretty exciting report from last week’s Consumer Electronics Show. I’ve been talkin’ ’bout this…writin’ ’bout this…waitin’ for this…And now here it comes: 2010. Take a look here.

Get ready to launch your boat and head for the New World. Think: Columbus taking off from Spain across the Atlantic.

If you haven’t yet updated your idea of yourself from “watcher” to “full participant” in two-way conversations that happen from home – as well as from work – using something that looks like that thing we used to call the “TV Set,” it’s time to get started this year. Whether for conversations with your distant relatives and friends, your coworkers – or your doctor – pretty soon you’re going to be talking outloud to a TV screen in your home.  And then someone you know is going to be talking back at you.

From my perspective, the best thing about this is that we’ll be able to use video technology to be present with the people who matter most to us and free ourselves, from the passive consumption of broadcast media – including corporate-financed advertising of all kinds! WooHoo!

Think about all the people you’d enjoy being able to meet with from your living room:

- People you want to learn from
- People you want to play with
- People you can receive healthcare from
- People you work with
- People you want to serve
- People in your family you can’t travel to be with face-to-face
- People across the globe doing things you care about
- People…people…people…

The list can be as long as your curiosity and desire for engagement!

What do you think? Damn exciting, if you ask me… I was born before there were any one-way broadcast reception devices (called TVs) in our homes.

Who’s used one of these new telepresence systems in your living room already? Please share your experience with us here…

Ready for the Holodeck? Telepresence is Here: From San Diego to Singapore to Corvalis, Oregon!

Friday, July 24th, 2009

With the economy still in fragments, lots of people say they’re too busy to investigate social media. They think of social media as too new to mess with.

In the last week, I’ve had at least a dozen people tell me they can’t “waste time” on Twitter. They say they’ve got too much to do already, running from place to place to meet with “real” people, to put up a LinkedIn profile or a Facebook page.

These kinds of conversations, both live and online, worry me. Because the thing is, as I heard my new friend, Rene Fabre, tell a room full of title agents, Realtors, and lenders yesterday in Medford, Oregon, social media technologies aren’t new.

Some of them are 10 years old!

I’ve been reporting in this blog about online medicine. And online government. And online education. And I’ve been talking about some of the free virtual meeting tools available to talk to your doctor, participate in government, and learn whatever you want – all at a distance. This stuff isn’t rocket science. And it’s not new. Yet it amazes me how many people are still operating in the dark about it.

If you’re someone feeling relatively “in the dark” about virtual meetings – or working with other people who are – here are two videos I suggest you take a couple of minutes to watch. Feel free to link back here to share them with your friends. This is Telepresence. And it’s right here, right now, and coming soon to your town and your neighborhood. Maybe your home.

The first video shows Cisco CEO, John Chambers, and Marthin De Beer demonstrating the newest iteration of Cisco’s Telepresence system for an Indian audience. This isn’t Star Trek, it’s real life, right now. And yes, it’s real expensive. If you don’t have the money to put one of these into your organization right now, I suggest you use the time between now and when you find that money to practice using the FREE virtual meeting tools available now so you’re a pro at distance education before you get your Telepresence system.

In fact, at the risk of sounding like a shameless self-promoter, I recommend that if you need some help wrapping your mind around what you need to do to prepare for virtual meetings, you download a copy of “The Coach’s Short List” from this site and use it to support your practice.  The Coach’s Short List is the  “Cliff’s Notes” of virtual meetings. I wrote it so people could have their own little “cheat sheet” to guide them.

The future is upon us, friends. The question is, “How do you want to play?”

San Diego to Singapore to Corvalis, Oregon

The second video was made TWO full years ago, in 2007. It shows Mark Anderson meeting from the HP Halo Studio in San Diego with colleagues in Singapore and Corvalis, Oregon, during the “Future in Review” Conference. This piece shows the “older” Telepresence technology at work. This technology is already at work in corporate settings, doctor’s offices, hotel conference rooms, and even some colleges. And it has been for quite some time now.

Workin’ and Practicin’ …Your Night Moves

If you can’t imagine yourself yet well-prepared to meet with clients, customers, and colleagues as if you were in the same room with them, it’s time to start workin’ and practicin’, as Bob Seeger used to sing. Maybe you’re old enough to remember this one:

I Get Social Media Now: Publishing and Meeting are Mashing Up

Friday, May 15th, 2009

Image via Wikipedia, (c) Tommy Wong

Whew, I think I’m starting to get social media well enough to quit kicking constantly and take a little rest. For a minute.

Truly useful insights came this week from reading John Borthwick, Marcia Connor, and Tony Karrer‘s thoughts about what people are doing participating on Twitter, Facebook, and other social media — including live-tweeted seminars and webinars.

As I catch my breath and let my legs dangle for a little bit, I’m relaxing into the realization that publishing and meeting are mashing up.

As more and more of us just let go of the side of the pool and swim out into the deep waters of online relationship, we’re “meeting” and “distributing” at the same time. Human communication has always served many functions at once. But the possibilities offered by social media (including live virtual meetings) are really stirring things up.

From out here in the deep, I can see that most newspapers are gonna be gonners. No amount of refinancing will change anything. And magazines are either going to become clubs where all the members publish or they’re gonna die, too. But there’s actually a lot more going on than that.

For sure, as Karen Stephenson says, human beings have begun “storing our knowledge in our friends.” But we’re also finding new ways to store other people’s knowledge in our friends, too. And that has huge implications for all media distributors. Makes my head hurt stretching my mind around that one.

Social media is a much bigger thing than I can understand yet.

Sure is nice finding ScribeFire to support my blogging this week. It’s going to take quite a bit of writing to help me get my thoughts clear while I kick around out here so far away from familiar shores.

Right now though, I notice I’m asking myself over and over, “When we meet virtually, where are we meeting?” And, “Who are we, anyway?” I’m not talking about the tools, now. I’m talking about the place of mind we meet. Where exactly is that? Who is that “we” that’s following me on Twitter? Who are all those “we’s” I’m part of when I’m following someone, especially someone I haven’t met yet F2F? And how are we ever going to keep track of all those fluid identities?

Deep water.

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Does Anybody Else Want A New Definition for “Telepresence?”

Friday, December 12th, 2008

I don’t know about you, but I’m watching the economic news from the sidelines.

On the one hand, things look truly bleak. Some days the future’s so far in the RED that it almost looks BLACK.

On the other hand, with everything in the toilet – now including the US auto industry – there’s a lot more room for new possibilities.

I never thought I’d find myself feeling gleeful watching so many things and so many concepts we’ve considered “valuable” get flushed away all at once. But as the news gets worse and worse, I find I’m often feeling better and better.

Call me perverse.

Maybe I’m finally getting the wisdom of hopelessness Meg Wheatley wrote about after 9/11.

Whatever it is,  besides feeling surprisingly okay watching most of my lifesavings float away,  I’m also getting more and more excited about helping friends and other independent business people develop their “telepresence.” Because it’s time now. Really time!

We simply have to do some things differently if we expect to save money and save time for what’s really important in 2009. And using social media – including virtual meetings – is one of the best ways I know to augment close business and personal relationships without driving and flying all over the place all the time.

So, what is “telepresence?”

The way I use that new word, “telepresence,” is a little different than the way the manufacturers of the expensive, high-definition video conferencing systems are using it. I’m not talking about buying and installing $50-$300K remote viewing systems in your home office.

For me, “telepresence” is a way of referring to your skill at being present with people you’re not able to be in the same room with.

Understood this way, “telepresence” has nothing to do with hardware and very little to do with software.

Instead, “telepresence” is about using your telephone, IM, text messaging, and now virtual meeting rooms in ways that make people feel like you’re with them, even when you’re across town, across the country, or across the globe from their physical bodies.

Looked at this way, telepresence is a set of engagement skills. Some of them are technical. Most of them are social. Some parts can become routine. Some will remain art and, therefore, require practice. But the good news is that all of them are FREE to develop and practice.

Skype, GTalk, DimDim, Yuuguu, Yugma, vYew, Elluminate, and WiZiQ all offer free places to practice and play with people around the block or around the globe.  New places are opening up every week. Get yourself a membership in one or more of these places and let’s practice!

Instead of wringing our hands about things too big for us to change, I’d like to suggest that the year ahead is going to be a great time to practice our “telepresence.” Like Meg Wheatley, I’m ready to “journey through this time of increasing uncertainty. Groundless, hopeless, insecure, patient, clear. And together.”

What have we got to lose?

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