I don’t know about you, but when I tuned in to watch the ball drop at Times Square and I saw “2010″ show up and start flashing, I had a feeling I’ve never had before.

It was really something to see “2010″ because it’s a whole new kind of number than 1980 or 1999 or even 2000 or 2009. I don’t know how to describe the difference for me except to say that I hadn’t imagined living in a time when the date looked like that. Maybe you know what I mean…

So, we’re really not in Kansas anymore. We’ve actually entered the SECOND decade of the 21st Century. And, by the looks of things right now, it’s going to be a challenging time for all of us. We’re going to need new ideas, new strategies, new blood, and new tools to move ahead with grace in this undeniably “globalized” information economy.

As you contemplate the road ahead, it’s OK not to be a maestro of virtual meetings. It’s totally OK not to even feel very comfortable participating in them! It’s even OK not to put some attention on uncovering ways you could use virtual meetings to help your clients’, your customers’, and your suppliers’ lives easier using virtual meeting technologies.

Oh, what’s that? You’d like to? Well, go right ahead, that’s OK, too.

And, while you’re at it, if you’re local (meaning within a 50 mile radius of Ashland, Oregon), you might want to take advantage of a live, hands-on workshop I’m offering that will take you from zero to 100 using your netbook or laptop to work from anywhere with ease, confidence, and competence – even if you’ve never used a mobile computer. Yes, you, too, can be working from coffee shops (and using WIFI to meet with your clients around the globe in virtual meeting rooms) in just 4 weeks. Yes, you read that right – in 4 weeks.

In just 4 weeks, you can change your experience of computing from feeling isolated, frustrated, confused – and much more expen$ive than you would like – to using a cheap netbook or laptop to work quickly and easily, and have a lot more fun working MOBILY than you ever imagined. What’s more, making that 4 week investment, you will be equipping yourself to work independently and cheaply for many years to come.

I’ve got just 5 seats left in “Up, Up and Away,” and I would love to have you in one of them. You can read more about the workshop in the brochure below. The next session begins January 18th, here in Ashland, and runs 4 consecutive weeks from 3-5pm upstairs at the Rogue Metaphysical Library.

It’s OK not to enjoy computing and it’s also OK to take time this month to pick up the essential skills and attitudes you need to use an inexpensive netbook or laptop and FREE online software to make your way forward in this brave new world of 2010…and beyond.

If you want more information than the brochure provides – or you want to discuss a “partial cash” offer with me – feel free to phone me at 541-488-7942 this week. I mean it: there are only 5 seats left. Want me to put your name on one of them today?

Up Up and Away Trifold Brochure

Standing in line at the market this morning, waiting to pay for my milk and muffins, I couldn’t help laughing out loud at the tabloid and magazine headlines promising fifty ways I could lose the body I’ve created with my choices over the last 6 weeks of holiday parties.

* 10 Best Weight-Loss Pills
* Strip Off 25 Lbs in Just 20 Days
* Drop 4 Dress Sizes Before Valentines!
* Revitalize Yourself for the New Year – in 1 Short Week
* 5 Exercises, 10 Minutes, 15 Days to Washboard Abs

You know this stuff! Maybe you still believe one of these will work…I don’t.

I’m old enough – and 2009 was tough enough – for me to skip pretending that one more quick recovery scheme will deliver anything but disappointment when it comes to my health. Or health care reform ;-(.

A Trustable Resource For Your 2010 Care-For-My-Health Plan
On the other hand, I am so excited about a live, online telehealth resource called EMindful that I want to open 2010 with the interview I did recently with the visionary founder and CEO of Emindful.com, Kelley McCabe, and her web class producer, David Lessak.

The interview runs about 35 minutes and it explores Kelley’s invention of Emindful and some of the ways she and David are using virtual meeting technologies to deliver a variety of telehealth services – including mindfulness training and live yoga classes.

(A MILLION THANKS! shout-out to my friend and partner-in-virtual-meeting-adventure-games, Tom Carroll, of EvolutionaryLearning.com, for his help recording this conversation with Kelly and David and helping me get it posted!)

WHAT A DELIGHTFUL IDEA! USING YOUR COMPUTER TO DO YOGA!
Among the handful of high-quality telehealth resources offered at EMindful, the one that impresses me most is the live online yoga classes with Kirpalu-trained yoga instructors.

Here’s a little screencast that shows briefly what an Emindful yoga class looks like.

While you may never have considered using your computer to do yoga, having the opportunity to work with a live, online instructor offers many benefits – distinct from using VHS or DVD recordings of yoga routines. Just off the top of my head, here are five:

1. You can develop a relationship with a live instructor who varies your daily practice – instead of leaving you repeating the same few postures over and over on a tape.
2. Both before and after class, your live instructor is available to answer individual questions about specific challenges you’re facing in your practice.
3. You can practice anywhere you can get online, using a desktop or laptop computer.
4. If you can’t attend a live session, you can access the class archive at a later time in the day to do the class when it’s most convenient for you.
5. If you don’t live within walking distance of a high-quality yoga studio, you can walk-your-talk about lowering your carbon footprint by not driving all over town for a one-hour daily class.

Access and Convenience
Despite the phenomenal growth of yoga and other Eastern health practices across the US, substantial chunks of the population still lack access to well-trained instructors. Not just in rural areas. Access issues abound in traffic-jammed urban areas, too. Some groups that could benefit from Emindful’s yoga workshops and classes include:

1. People whose jobs require them to travel so much that they can’t attend local classes at regular times and build up a steady relationship with a knowledgeable teacher.
2. Mothers who are temporarily home-bound caring for young children.
3. Aging Baby Boomers – or other caregivers – who are providing care for seniors and can’t leave them unattended for long.
4. People with transportation issues that prevent them from getting to regular local classes.

If you’re in one of these groups – or you know people who are – and you’d like for yoga to play a bigger role in your 2010 Care-For-My-Health Plan, I hope you’ll check out Emindful this week and take Kelly and David up on one of their special offers.

Emindful is certainly stretching the limits (sic) of what can be accomplished with virtual meeting technology – and that’s exciting! I’m wishing Kelley and David great luck in 2010 will be keeping an eye out for new offerings from them in the fast-moving connected health and telehealth markets.

What else can people do in virtual meeting rooms? We’re only beginning to scratch the surface, aren’t we? What a decade this is going to be!

I just learned about a new virtual meeting tool that makes it easy to have virtual meetings – of all sizes – in virtual reality.

Of course we’ve been able to use Second Life this way for several years already. But many people find Second Life too complex and a little too immersive for their tastes. I’ve been one of those people myself. I just couldn’t see the ROI for taking the additional time to create scenes and develop avatars. I like everyday 3D reality a lot and I want to get off my computer and get outside as often as I can. Besides, I really like getting things done quickly with people I don’t happen to be co-located with. So, before now, virtual reality meetings just haven’t been nearly as interesting as being able to quickly see and hear other people in something closer to our everyday reality – using VOIP and webcams and whiteboards.

But today, on a tip from Jane Hart, I wandered over to Assemb’Live and I have to say, I’m curious enough about the simple frames and navigation they’re offering that I signed up for a test drive. On first inspection, it looks like the developers have been thinking about what I would call “meeting culture” in the same ways I already think about it. Meeting setup and invitation processes follow the same kinds of protocols as other meeting tools. Webcam participation is still possible. Voice is fully integrated into the participation process. People attending your meeting can participate fully with you – and you can manage the sound if you need to. Being able to choose from a simple set of templates for scene setting simplifies the experience of hosting. This leaves more time to think about what you actually intend to accomplish with your meeting – beyond just having fun playing with each other.

My imagination is provoked and my curiosity piqued – but not overwhelmed – by the possibilities in Assemb’Live. I’ll need to go inside and spend some time before I say more. If you’re looking for more virtual reality in your virtual meetings – and your attendees would enjoy that, too – you might want to give Assemb’Live a spin. If you do decide to try it, please leave me a comment below and I’ll come experiment with you over the next 30 days.

And, hey! Merry Christmas and a Happy New Year to you, too!!

A Report From the Field

This fall, I piloted a 4-week, face-to-face, hands-on Cloud Computing course for seniors and aging Baby Boomers who aren’t yet ready to call ourselves “Seniors”

I call the course, “Up, Up and Away,” and I promise to take people who are frustrated with their desktop computing experiences from hair-pulling to happy smiles and thicker wallets in just four weeks using a cheap mobile computer and Cloud apps. The first folks who signed up were my neighbors in the Mountain Meadows Community in Ashland, Oregon. In four weeks, participants made faster strides than even I had anticipated!

I took their performance as affirmation of three things:

1) The course design is sound and provides a useful scaffold for people who want to create a whole new relationship to computing to do so in just 4 weeks
2) Seniors can and do learn new tricks a whole lot faster than people might give them credit for
3) Mobile computers and Web 2.0 Cloud apps are going to change all of our lives – not just the lives of young people!

The photos above were made on Friday the 13th when a big crowd turned out for the Mountain Meadows‘ November “Friday Forum” to hear me talk about the way I look at new opportunities for seniors who willing to invest in cheap laptops or netbooks and learn to use free Cloud apps. New online ways to engage in lifetime learning, telehealth options, telemedicine options, meaningful online community participation, inexpensive (or free) connection to family members and other caregivers – wherever they are! And so much more… My deepest thanks to Cindy Earle and Hunter Hill for the photos!

I’m just crazy about my neighbors at Mountain Meadows! They’re all so smart! And they’ve moved into this community to manage their lives in new ways while they “Age in Place.” Coming to live among them has been a life-changing experience for me, personally. As a group, they’re deeply committed both to their own lifetime learning and to maintaining healthy, active relationships with the people they care about – here and across the globe! So, over the next 6 months or more, I’m going to be taking groups of 12 of them “up in the Cloud,” using “Up, Up and Away” as the vehicle. If the first group’s success was any indication of what’s to come for Mountain Meadows, this community will soon be setting a national standard for active, senior communities using the internet, social media, and virtual meeting technologies to optimize resources for “Aging in Place.”

I’m excited about “Up, Up and Away!”! And I’m looking for opportunities to offer it locally while I also finish a train-the-trainer program so that people who would like to can offer it in your areas.

I very much want to share my introductory talk, “Computer Frustrate Me – Why Should I Care About Them?” with churches, clubs, professional groups and at professional conferences several times a month during December, January and February and on into 2010. But I don’t know how to do this without investing lots of time or money on marketing.

Got any ideas?

Okay friends, here we go. I’ve been promising some new material for The Virtual Meeting Coach Show for the last several weeks. I’ve got a window of time today to post the first in a series of conversations I’ve been having with virtual meeting pros. The series is called Virtual Meeting Masters and I intend to use it to provide you with cutting-edge advice from the pros so that you can become a “virtual meeting master,” too.

I’ve been talking with people who fully understand the tremendous potential of virtual meeting tools, web conferencing, online meetings – whatever you want to call real-time dialogue with your coworkers, clients, customers, suppliers, students, patients, and other people who you’re working with.

Hunting up these folks and finding new ways to capture our conversations has been a blast! Thanks in large part to the ingenuity and persistence of my partner-in-crime, Tom Carroll, of Evolutionary Learning, we have a new kind of video format for you to enjoy along with some high-quality audio-only podcasts.

This first show is a short, powerful conversation with best-selling author Sharon Drew Morgen. Sharon Drew just released a new book last week on Amazon called “Dirty Little Secrets: Why Buyers Can’t Buy and Sellers Can’t Sell and What You Can Do About It.”

I’ve been following Sharon Drew’s work for many years now and this is, without a doubt, the best book she’s written. It couldn’t be more timely. The book elegantly many things we all need to bear in mind as we work together to help each other move ahead in this crazy economy.

Sharon Drew is famous for helping people speed up the process of long-term or complex sales but the real wisdom she has to share in this particular book goes far beyond sales. She understands the process of change and her way of looking at change makes it clear how we can either help or hinder people we’re working with as they make their best decisions about incorporating new solutions into their systems.

Whether you’re looking to speed up the sales cycle on a complex sale, train or coach clients in new ways of doing things, or boost the productivity of distance workteams, there’s a lot for all of us in this conversation. I hope you enjoy it. If you like it, by all means, pick up a copy of Dirty Little Secrets. You can get one here.

As always, we like reading your comments and requests for future shows.

Coming up next… a fascinating conversation about providing telehealth care using live virtual meetings.

I’ve been in a flurry of local activity for the last 10 days or so and every conversation has come back to this question:

“What are you doing to prepare yourself and your people to respond in real-time to the tidal wave of buyers, patients, learners, workers, and clients who are already online now shopping for what you have to offer?”

This little slide show does a masterful job of outlining the issues and some of the challenges facing people working in the arenas of telehealth, telemedicine, and the other domains covered by connected health.

But the issues are the same for people who want to learn from you online, people who want to buy houses from you online, people who want to work with you online, and clients who want you to consult with them online. Take a look:

So what’s your plan? How are you gearing up to serve digital consumers?

They’re already online looking for what they want. And if you want them to “meet” with you, you need to be able to meet them digitally. Virtually. Online.

If you’re not sure how to get started safely – and confidently – please let me help you start stepping through a simple way you can start using virtual meetings to serve e-buyers, e-patients, e-learners, and e-clients the way they want to be served by you!

Real-time virtual meetings aren’t rocket science, friends. And, if you’re not already using virtual meetings to empower digital buyers, digital patients, digital learners, and digital clients, time’s a’wasting… You’d better believe it: your competition is gearing up right now.

If you’re a regular reader of this blog, you already know I’m crazy about all kinds of virtual meeting tools. And in this economy, I’m especially crazy about helping people practice their chops using some of the fabulous new FREE tools.

DimDim is one of the best of the free web conferencing, virtual meeting, internet conferencing, online meeting tools out there. They recently published a new set of simple setup tutorials and if you’re ready to dive in and explore, you can’t go wrong using them. Go here to find a well-organized set of tutorials.

Then, when you’re ready to focus on how to think about and organize your virtual meetings so you get – and keep – the rapport you need with the folks you’re meeting with, come back and see me here. Your next step? Get yourself a copy of The Coach’s Short List and sign up for my next live – or online – training.

It’s not rocket science learning to setup and use virtual meeting tools skillfully.  It’s also not something most people want to do without some help – until they get good at both the technical part AND the relationship part. That’s what I’m here for.

DimDim just made it a lot easier to get started!

ComputerWorld tells the truth: Thinking videoconferencing is plug-and-play could get you into hot water.

This is precisely why I wrote “The Coach’s Short List.”Virtual meetings are not rocket science. But you can really screw up relationships – and jeopardize critical outcomes – if you don’t plan and practice well. And these days, no one’s got time, capital, or relationships to waste.

Ticor Title will be sponsoring an abbreviated version of “The Short List Workshop” with Southern Oregon REALTORS in about two weeks.  I can’t wait!

I worked with REALTORS often in Austin. They’re just about the most social animals on the planet! So I’ll be excited to see this bunch get a big-picture and crucial-details overview… and then take-off with it.

I’ll let you know how things go. Maybe you’d like me to bring “The Short List Workshop” to an office near you…

Live or online?

I signed another online petition today. Ho-hum.

So what’s new?

Well, this petition encourages Congress to expand support for telemedicine – a topic that’s pretty darned important to me – and a lot of other people – from 3 different perspectives.

1. From the first perspective, I have a chronic illness, Type 2 diabetes. And it’s not going to go away. I do all I can to manage it with diet and exercise and it’s still progressing. Not fast. But, caring for myself – since my insurer has excluded almost all my meds, supplies, and doctor care – is slowly but surely bankrupting me. So, any way I can contain the costs to get the appropriate, competent care I’m going to need for the rest of my life sounds good to me. And telehealth initiatives would do that.

2. From the second, I live in a relatively rural area now where access to medical care requires relatively long drives and long waits because there’s a shortage of doctors in relation to the number of folks who live here. Telehealth initiatives would help with this, too, providing access to specialists without the need for so much travel.

3. From the third perspective, I’m “The Virtual Meeting Coach,” and I KNOW that with the right training and dependable broadband internet access, it’s 100% possible for people to meet with each other – without being co-located – and get as good or better results than they can  meeting face-to-face.

In no way am I advocating that any of us gets rid of our primary docs or that insurers fleece us further by pushing delicate diagnostic processes into virtual meeting rooms. But I do believe that both doctors and patients can benefit tremendously from meeting more often – and less expensively – using virtual meeting technologies to address hundreds of health conditions and long term care.

(This is why I’ve offered to build the Cloud Computing skills of my neighbors at Mountain Meadows, for starters. In this rural part of southern Oregon, there’s a shortage of doctors and skilled caregivers and my neighbors need to be comfortable using computers to extend their networks of care -  including having online conversations with specialists and distant family members!)

I’ve been complaining for three years now about how insane it is for me to repeat this routine four times a year: I drive 40 miles round trip to get a blood draw. Then, 10 days later, drive another 40 miles round trip, wait for 20 minutes in a waiting room, and then sit down for 15 minutes with my doc while she reads the computer printout on the blood work to me. The costs in wasted time, fuel, and dollars are ridiculous. It insults my human intelligence and my doctor’s, too! It would be common sense for me to get a local blood draw, have the tests processed and sent to my doc electronically, and then meet with her in a virtual meeting room to go over the results with her instead.

But that would mean we’d be venturing into the “experimental” arena of telemedicine! Oh no, Mr. Bill!

Oh yes, Mr. Bill!! I’m excited about the petition I signed today at Telehealth4us.com because the group there is a web-based coalition focused on getting health leaders to make maximum advantage of telehealth for improving Americans’ health.

As they report:

“After 50 years of demonstrations and research and over 10,000 studies published on the impact of telehealth, there is widespread agreement on its ability to save lives and money  while increasing access to care. Patients like it, it improves care and it expands access. Moreover, it can reduce costs.”

Among the bigger benefits of telehealth/telemedicine are better management of chronic diseases, better sharing of health specialists, fewer hospital stays and re-admittances, and reduced patient and provider travel times.

Studies indicate that the use of telemedicine for monitoring of chronic care patients or allowing specialists to provide care to patients over a large region have resulted in significantly improved quality of care.

And consumers want it. Patient satisfaction with the use of telemedicine to access care and the use of telecommunications technologies to connect with specialists and other health care providers to meet unmet health needs is consistently high.

Estimates of annual net cost savings to Medicare resulting in the widespread adoption of telemedicine services range from $2 billion to over $4 billion per year, according to various studies, including the Arthur D Little report, “Can Telecommunications Help Solve America’s Health Care problems?” and “Outcomes of an Integrated Telehealth Network Demonstration Project,” published as far back as 2003 in Telemedicine Journal and e-Health.

So, what’s the hold up?

Good question. And everyone’s got a little different answer.

Over the next several weeks I’m going to be interviewing  a variety of interesting people who are involved with the design and delivery of different telemedicine initiatives. I’ll be sharing clips from the conversations here and offering a set of the complete interviews for sale.

So stay tuned.

It’s clear to me that telemedicine can have a widespread and transforming impact on the cost, quality, delivery, and health outcomes for all people.

And frankly, given the demographic I’m part of (we aging Baby Boomers are going to break the bank with our healthcare), I can’t think of a better application of virtual meeting technologies than preventative health education and telemedicine.

Have you already had experiences with telemedicine – as a doc? As a patient? I’d love to talk with you about them…

Leave a comment below and I’ll get right back to you.

Microsoft VP Steve Sinofsky Shows Windows 7 on a Netbook

For me to be comfortable recommending a netbook to seniors or other ABBS (aging Baby Boomers not yet comfortable calling themselves “seniors”) a couple of features are mandatory that might not be so important to younger people. Of course, some netbook features remain negotiable, depending on how much people want to spend. But IMHO the following five things are NOT OPTIONAL for seniors:

1. 8″ or larger screen – the bigger the better, with high resolution capability
2. a close to full-sized keyboard with raised keys and close to standard spacing between the keys, the spacebar and the touchpad
3. a bright 1.3 megapixel or better webcamera with good color fidelity
4. at least one on-board microphone that captures human voices well, so you don’t HAVE TO plug in a separate microphone
5. on-board speakers capable of delivering strong volume, so you don’t HAVE TO plug in remote speakers

Why these things are not optional for seniors seems obvious to me. But talking to salesmen in electronics stores, I discovered that they weren’t necessarily top-of-mind to them.

More than other groups, seniors may have eyes, ears, and fingers that may not always work as well as they used to. These don’t have to be handicapping conditions to be annoying. And devices that make things harder will only prevent seniors from reaping the benefits netbooks have to offer.

To enjoy using netbooks, seniors need keys that have a solid but easy touch and are as large and well spaced as possible. Keyboards that are 92% of standard size, or larger, will work a lot better for seniors than tighter keyboards. The same goes for display screens. All the convenience of having an inexpensive, small, light-weight, mobile device will be wasted on seniors if the display screen is too small or not bright enough to see without struggling.

Webcam fidelity and brightness matter a lot for this group, too. And, since regular mobile communication will be one of the most important tasks for seniors using netbooks, the onboard microphone and speakers must be of good quality and offer ample volume. The last thing senior users need is to have to hunt for an external microphone, earphones and/or external speakers just to make a Skype call or to participate in other kinds of virtual meeting with family or online learning groups.

MY PERSONAL FAVES

I spent one whole day in San Francisco, going from one electronics store to another, testing every netbook I could put my hands on. (For this trip, I skipped the cheap laptops, although there are several with great promise.)  I found three netbooks I like a lot – using my criteria above – and one I see as a marginal option. Because price is another serious issue for seniors and ABBs on fixed or dwindling incomes, I restricted my search to basic models available now for under $500.

Top 3:

1. Toshiba Atom NB 205/N311. Windows XP. Island-style keyboard. 6-cell battery (3 cell is standard). 10.1″ display. Adequate camera and sound. Comes in white, pink, blue, brown. $398. Link to full stats at Amazon: http://www.amazon.com/Toshiba-NB205-N311-10-1-Inch-Frost-Netbook/dp/B002BDUATU. Comes standard with 1GB RAM.

2. Acer Aspire One Z250. Comes loaded with VISTA (free and easy upgrade to Windows 7 later). 11.6″ display. 2GB RAM. 6-cell battery. Nice camera, speakers, and microphone. The one I tested was royal blue. $378. Link to full stats at Walmart.com: http://www.walmart.com/catalog/product.do?product_id=12024696#Specifications

3. Lenovo S10-2-G “Ideapad”. Windows XP. 10.2″ screen. Comes either with 1GB ($349) or 2GB RAM ($364). 3-cell battery. Nice camera quality and excellent speaker. Link to full stats at Amazon: http://www.amazon.com/Lenovo-Ideapad-S10-1311UW-10-2-Inch-Netbook/dp/B001TLVSZK/ref=sr_1_1?ie=UTF8&s=electronics&qid=1251127987&sr=8-1

Marginal:

1. HP Mini 1050NR. Windows XP. 10.1″ screen. 6-cell battery. 1GM RAM. Adequate camera but onboard microphone and speakers aren’t really up to par for seniors who want to use them for free video conferencing without having to plug in peripherals. $435. Link to full stats at Amazon: http://www.amazon.com/gp/product/B002BH4NFS

Tomorrow: Why You Might Consider Holding Out for an Asus Eee PC Touchscreen Netbook, Models T91 or T100H – And Paying More Than $500 For It